Frequently Asked Questions

Our general visiting hours are from 9:00 AM to 8:00 PM daily. ICU visiting hours are more restricted (2:00 PM - 4:00 PM and 6:00 PM - 8:00 PM). Please check with the nursing station for specific unit policies.

We accept most major insurance plans including Medicare, Medicaid, and private insurance. Please contact our billing department at (555) 123-4567 to verify your specific coverage and benefits.

You can schedule an appointment by calling our main number (555) 123-4567, using our online patient portal, or visiting our website's appointment booking system. For urgent appointments, please call directly.

Please bring a valid photo ID, your insurance card, a list of current medications, any relevant medical records, and your method of payment for copays or deductibles.

Yes, our Emergency Department is open 24/7, 365 days a year. We provide comprehensive emergency care for all ages and have trauma specialists available around the clock.

Yes, you can request your medical records through our Health Information Management department. You can submit a request online, by mail, or in person. There may be fees for copying and mailing records.

We offer free parking for patients and visitors in our main parking garage. Valet parking is also available for a small fee. Additional parking is available in nearby lots.

We follow all CDC guidelines including mandatory masks in clinical areas, health screenings, enhanced cleaning protocols, and social distancing measures. Vaccination requirements may apply for certain areas.